Sub Navigation Apply Housing Options Resources Residential Learning Communities Moving@Mason Housing Important Dates SUMMER About Submit a Maintenance Request The facilities team in Housing & Residence Life works to support the delivery of safe, secure, and well-maintained residential environments. Sometimes things break, and we're counting on you to report maintenance issues so they're fixed quickly. If you're experiencing a maintenance emergency (such as flooding), contact your nearest resource desk immediately. For all other maintenance and Housekeeping issues enter a maintenance request here. Requests are reviewed and sent to appropriate staff for follow-up, with most being handled within 24 to 48 hours. Some requests may require that new parts be ordered or a contractor brought in, so might take longer. If you want to check on the status of a repair, contact your nearest resource desk.